FAQ

Do you ship outside Italy?

Sure. You can find our products in many shops all around the world; write us to find the nearest store. We ship the products you can find in our online store almost worldwide and we take care of the custom duties. You can scroll all the Countries available while filling the shipping data at the CHECK OUT, before proceeding to payment.

What about shipping times and costs?

You can find all relevant information at the CHECK OUT. A time interval for the delivery shall be displayed, while costs are calculated at the CHECK OUT and depend on the shipping address and weight of the parcel. Over a certain amount – only for deliveries in Italy – we cover exceeding expenses; we give notice thereof at the CHECK OUT.

What about shipping costs for multiple orders with
different destinations?

Every address implies a different delivery, therefore, a new order with relevant shipping costs. Over a certain amount – only for deliveries in Italy – we cover exceeding expenses; we give notice thereof at the CHECK OUT.

What payment methods are allowed?

Purchases on this site are safe and guaranteed. You can use the following payment methods: Credit Card, Advance Bank Transfer, PayPal.
For further information visit: http://shop.fratellilunardi.it/it/termini.html

I am a company with VAT number, can you invoice?

Sure. The system requires your data while placing the order. We would like to remind you that our online shop is a B2C sale, if you are a company willing to distribute our Cantucci or you have to place a big order for gifts or an event, please contact us to agree the B2B terms: commerciale@fratellilunardi.it

Can I keep track of my order?

Sure. When you place an order, the system automatically sends you an email of confirmation with the order information and tracking number to follow the shipment status on the site of the carrier, or through the Call Center of the shipping company.

What about your Return & Refund policy?

We want to please our customers with the best possible service. Here follows information about our Return and Refund policy: http://shop.fratellilunardi.it/it/returns.html

Do you offer gluten-free products?

No, we do not have an equipped line (with all operational measures needed) for these products. There may be some gluten-free biscuits, but they are produced within our facilities with the risk of possible contaminations. We give notice on our products together with all relevant information about allergies. Nonetheless, in our food shops you may find something good for you. Contact us: bottega@fratellilunardi.it

Do you offer vegan products?

Our best selling products, namely cookies and leavened cakes are not vegan, since we use butter, milk and eggs. Nonetheless, in our food shops you may find something good for you. Contact us: bottega@fratellilunardi.it

Where do I find information about allergies?

In our packages you find all information required by law, as well as on the website under the shop online section in products’ description, along with all ingredients.

Do you arrange catering services?

Yes. Contact us for more information: commerciale@fratellilunardi.it